{"id":78,"date":"2024-02-20T13:31:11","date_gmt":"2024-02-20T13:31:11","guid":{"rendered":"https:\/\/pinkpadweb.com\/ekgrepairs\/?page_id=78"},"modified":"2026-07-04T10:52:00","modified_gmt":"2026-07-04T14:52:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pinkpadweb.com\/ekgrepairs\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Ask Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does a repair take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Many repairs can be done within 15 minutes. But other repairs can take longer. Depending on the type of repair, the time for a repair varies. More advanced repairs are completed within 24 to 48 hours, though some device repairs require parts to be ordered may take longer.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the drop off process work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

During a typical device repair drop off, you will be given a chance to describe the issues with your device, sign an agreement for repair, share important access information for the device (including log ins for Apple, Google, pins, etc.), and you will be given a time estimate for repair work.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen is payment due for repairs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Payment for repairs is due in full at the time of pick up.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any hidden fees?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

EKG Repairs offers a comprehensive cost assessment for your device, preventing hidden fees. If there is additional repair work that is needed, a member of our team will reach out to discuss any possible costs that may be required for additional repairs before proceeding with the original repair work.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I am not comfortable sharing my log in details for my device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

EKG Repairs understands that sharing your log in details can be uncomfortable at times. If you are not comfortable sharing log in details, our quality testing will be done with you in person during pick up. Be advised that this may make your pick up time longer, but your comfort and security is a top priority.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am still having issues using it, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

While EKG Repairs does our best to repair all devices effectively the first time around, but there are times when a device may continue to have issues. If the device is not working as it should, please notify our team for guidance.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI broke my screen again, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If EKG Repairs has replaced your screen in the past, and it is broken once again, contact our team to set up a new repair.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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EKG Repairs understands that things come up in life that cause financial issues. If you are struggling to afford your repair costs, please communicate with our team as quickly as possible to prevent forfeiting your device.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat forms of payment can I use to pay for my repair?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

EKG Repairs accepts cash, debit, Apple Pay, and most major credit cards (Visa, Mastercard, Discover, American Express). We do not accept checks or money orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I file a complaint if I am not satisfied with my repair or experience at EKG Repairs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you are not satisfied with your repair, please visit our Contact<\/a> page, scroll to the bottom where you will see a red strip that has a button to Contact Corporate. Fill out the form with as much detail as possible. Your message will be sent to our corporate office to be reviewed and, if\/when necessary, you will be contacted by our corporate staff.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\tSchedule Now<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ready to Book an Appointment?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us to set up an appointment or ask questions about our process for repairing your mobile devices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Ask Questions How long does a repair take? Many repairs can be done within 15 minutes. But other repairs can take longer. Depending on the type of repair, the time for a repair varies. More advanced repairs are completed within 24 to 48 hours, though some device repairs require parts to be ordered may […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":22,"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":834,"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/pages\/78\/revisions\/834"}],"wp:attachment":[{"href":"https:\/\/pinkpadweb.com\/ekgrepairs\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}